Exchange & Returns


Return Policy


Due to the nature of the product, all furniture and custom items sales are final, they cannot be returned or exchanged. For other items, please contact sales@bokja.com and specify whether you would like a refund or an exchange within 7 days from the day you received your purchased product. Items can be returned if the merchandise is in the exact condition in which it was shipped. Returns that do not meet this policy will not be accepted and will be sent back to the customer.

Refunds


The customer is responsible for the return shipping cost and custom duties. You will receive a reception confirmation email from our team. Please allow 5 business days from the time we receive the bag for the refund to be processed. Please allow your financial institution up to 10 business days to post the refund to your account.

Exchanges


The exchange shipment cost and custom duties (back and forth) are the responsibility of the customer. You need to mention which product you would like to exchange the purchased item with. The cost difference between the product previously bought and the new one chosen will either be refunded (if the new item selected is less expensive) or charged to the buyer (if the new item selected is more expensive).

In-store return


Online orders can also be exchanged at the Bokja sal flagship boutique located on Mukhallassiya Str. Bldg. 332 – Unit A Saifi Village – Beirut – Lebanon. Make sure to bring the invoice received with the package to the store to be able to exchange the goods. For any in-store
exchanges for less than the original order total, the remaining balance will be given in-store credit for the remaining balance, redeemable only at the Bokja sal Boutique in Beirut.

Payments


Debit, credit and prepaid card transactions are processed through BankMed’s secure e-payment gateway. This access allows us to receive payments from any MasterCard or Visa card. Only one credit card may be used per transaction. If you are having any trouble proceeding with payment please contact sales@boka.com. Otherwise, you can pay by wire transfer through Western Union or a bank transfers. For
more details about wire transfers please contact sales@boka.com. In submitting an order or pre-order, you agree that this immediately authorizes Bokja sal to debit your card with the order or pre-order payment. Payment will be debited and cleared from your account immediately at the time of your order or pre-order.